Museum of us Silhouette Shadow Box Frame with Light

We have a 30-day hassle-free refund, 100-day return policy

To be eligible for a refund, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us at beeyourgift@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Cost Responsibility

- Due to Quality Issues or Incorrect Item Sent: If the return is due to a product defect or our shipping error, we will cover the return shipping cost and provide a return label or reimbursement. 
-Due to Personal Reasons (e.g., change of mind, not as expected): If the return is not due to a product issue, the customer is responsible for the return shipping cost. We recommend using a trackable shipping method to ensure safe delivery. 

You can always contact us for any return questions at beeyourgift@gmail.com

Customized products

Customized products are exceptional, belong to you only, and cannot be resold to other users. If you wish to cancel your order, please get in touch with us within 4 hours to request a refund. You will not be able to cancel your order once production of the custom product you ordered has begun.

As a general rule, refunds cannot be made on your custom product unless one of the following situations occurs:
1. the product is damaged.
2. the product is printed incorrectly for our reasons.
3. the product is defective in a way that affects normal use.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• Personalized Items
• Engraved Items
• Any item received
• over 100 days ago

  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Most of our orders are delivered in about 3 to 15 business days to the main countries.

Shipping Estimates